Returns and Exchange

We ensure that our product description is as accurate as possible, so that the customers can make informed choices. Before dispatching your order, we undertake a strict quality check to ensure that your order reaches you in perfect condition.

Kindly note that since each saree is handcrafted, there might be natural variation in weave pattern or extra threads at the edges or in the colour of the textile.

RETURN & EXCHANGE POLICY:

Unfortunately, we do not accept order returns at the moment. We do not provide any refunds on products, once sold and delivered.

Exchange is only possible in exceptional circumstances. Only in case you receive a defective or incorrect product from our end, we offer an exchange. In that case, kindly inform us with some evidence via email on connect@urrja.in within 24 - 48 hours of the delivery. The item(s) requested for exchange should be unused and must be returned in original condition with all its tags and packaging intact.

We will arrange for the reverse pickup. Once we receive the defective/incorrect product, we will examine the same and process your request, in case of a valid exchange.

CANCELLATION POLICY

Once the payment has been made, you cannot cancel your order.